Terms of Service

Agreement to terms

These Terms of Service ("Terms") are a binding agreement between LRP360, Inc. ("LRP360," "we," "us") and the entity or person accessing our website or using the LRP360 service ("you," "Customer," or "User"). By creating an account, executing an order form, or using the service, you agree to these Terms and our Privacy Policy.

If you use LRP360 on behalf of an organization, you represent that you have authority to bind that organization.

Website and demo requests

Our public website describes the LRP360 platform and lets you request a product demo. Submitting the demo form constitutes an inquiry only — it does not create a subscription or tenant account. We use the information you provide to respond to your request and, with your consent where required, to send relevant product communications.

Demo requests are delivered to our sales team at sales@lrp360.com (or the address configured in production). Do not submit confidential employee or survey data through the marketing site.

The service

LRP360 is a cloud software platform for competency frameworks, feedback cycles, rater nominations, anonymous aggregation, reporting, and related analytics. Features vary by subscription plan. We may update the service to improve security, performance, or functionality, provided such changes do not materially reduce core functionality during a paid term except as permitted below.

Accounts and access

• Tenant accounts are provisioned by LRP360 (or an authorized partner) after a commercial agreement or pilot onboarding — there is no public self-serve signup at launch.
• Customers are responsible for accounts they provision within their tenant, including tenant administrators, managers, and imported user records.
• You must keep credentials confidential and notify us promptly of unauthorized access.
• Raters may access surveys via time-limited magic links without passwords; customers must distribute links securely.
• We may suspend access for violations of these Terms, non-payment, or risks to platform security.

Customer data

Customers retain ownership of data they submit to LRP360 ("Customer Data"), including employee information, survey responses, and uploaded content. You grant LRP360 a limited license to host, process, and display Customer Data solely to provide and improve the service, comply with law, and as otherwise described in our Privacy Policy and Data Processing Agreement.

You are responsible for obtaining lawful bases, notices, and consents required for processing employee and rater data through LRP360.

Acceptable use

You agree not to:

• Use the service in violation of applicable law, employment regulations, or third-party rights.
• Attempt to de-anonymize rater feedback or circumvent minimum group thresholds.
• Probe, scan, or test vulnerabilities except with our prior written authorization.
• Upload malware, harassing content, or material that infringes intellectual property.
• Resell, sublicense, or use the service to build a competing product without authorization.

Optional AI features

Certain plans include optional AI-assisted summarization, clustering, or development suggestions. AI features are disabled by default until enabled by an authorized tenant administrator who accepts applicable data-handling disclosures. AI output is generated probabilistically and must be reviewed before use in employment decisions. LRP360 applies PII stripping before sending content to third-party model providers when AI is enabled.

Fees and payment

Paid subscriptions are established through an order form, statement of work, or hosted checkout initiated by LRP360 on your behalf. Fees are non-refundable except where required by law or expressly stated in your order. Late payment may result in suspension. Usage limits (seats, active cycles, AI tokens) apply per plan; overages may incur additional charges as specified in your agreement.

Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for purposes of the relationship. Feedback and survey content are Customer Data; our security practices and non-public product information are LRP360 confidential information.

Intellectual property

LRP360 and its licensors own the platform, documentation, templates, and all related intellectual property. No rights are granted except as expressly set out in these Terms. You may provide feedback suggestions; we may use them without restriction or compensation.

Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, LRP360 DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT REPORTS OR AI OUTPUT WILL MEET YOUR LEGAL OR HR COMPLIANCE REQUIREMENTS WITHOUT YOUR REVIEW.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE. LRP360'S TOTAL LIABILITY ARISING FROM THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO LRP360 FOR THE SERVICE IN THAT PERIOD, EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED BY LAW.

Indemnification

Customer will defend and indemnify LRP360 against third-party claims arising from Customer Data, your use of the service in violation of these Terms, or your failure to obtain required consents. LRP360 will defend Customer against third-party claims that the service, when used as authorized, infringes a third party's intellectual property, subject to customary exclusions and remedies.

Term and termination

Subscriptions continue for the ordered term and renew as specified in your agreement unless cancelled. Either party may terminate for material breach not cured within thirty (30) days of notice. Upon termination, access ends and Customer Data will be handled per the Data Processing Agreement and applicable law. Provisions that by nature should survive will survive termination.

Governing law

These Terms are governed by the laws specified in your executed order form or master agreement, excluding conflict-of-law rules. If none is specified, the laws of the State of Delaware, USA apply, without regard to conflict-of-law principles.

Contact

Questions about these Terms: legal@lrp360.com

LRP360, Inc.